Can I return an item that I bought online?
Most purchases made on Sevenstartraders.store may be returned within suggested time frame at any time to seven star traders store online.
None return items?
- Adult Beverages If adult beverages are eligible to be returned, they must be returned to the location where originally purchased.
- Cigarettes and Tobacco Products. If cigarettes or tobacco products are eligible to be returned, they must be returned to the location where originally purchased.
- Contact Lenses. Unopened non-custom contact lenses that are returned within 30 days from the original purchase date must be returned to the location where originally purchased.
How do I request a return through Sevenstartraders.store?
You may request a return through Sevenstartraders.store or by calling the Member Service Center at 000-000-0000.
To initiate a return through Sevenstartraders.store, log in and go to “My Account” then “Order History.” Click the order for the item you plan to return.
To request a return by calling the Member Service Center at 000-000-0000, follow the prompts for “Sevenstartraders.store” and “returns.” Please have your membership number and order number available.
Will shipping and delivery charges be refunded?
Shipping and delivery charges will be refunded or credited only if the return is a result of an error by Seven star traders store or damaged during shipping.
What if I don’t have a receipt?
We prefer that you provide your original receipt or printed order, but if it is not available, we will do our best to process your return without it.
Do I need to return the packaging and everything that came with the product?
To obtain a full refund, you may be required to return the product with all product/order contents including packaging (boxes, manuals, warranty cards, etc.), parts, accessories, etc. This includes any promotional gifts, gift/shopping cards provided with the purchase. There are some instances where we may have to deny the refund in full or provide a partial refund if only part of the purchase is returned.
How will I receive my refund?
For items returned to a seven star traders store, you’ll receive credit or cash in the original form of payment. For items returned through the Sevenstartraders.store process, you’ll receive credit to the account that was charged at the time of purchase.
What items are non-returnable?
- Adult Beverages. Adult beverages may not be eligible for return as they are governed by federal, state and local laws and may vary by location. Please contact the local club where originally purchased for more information.
- Automotive Tires and Batteries. Please refer to warranty information.
- Bulk/Volume Purchases in Club and via Sevenstartraders.store.. A single order of ten (10) units or more of the same item within a 24 hour period; multiple orders of ten (10) units or more of the same item within a 24 hour period; orders of two or more units that exceed $10,000; or five hundred (500) orders within a rolling twelve (12) month period are considered “Volume Purchases”. Volume Purchases cannot be returned, except in the case of manufacturer defects or damage. All damages must be submitted with photos to
- within 72 hours after delivery for online purchases. Sam’s members who request online orders to ship into a third party facility or to a freight forwarder are responsible for auditing and ensuring their orders arrive complete and free of damage.
- Cigarettes and Tobacco Products. Returns of cigarettes or tobacco products may not be eligible for return. Please contact the local club where originally purchased for more information.
- Custom or Personalized Purchases. Returns of custom or personalized items may not be returned.
- Contact Lenses. Open contact lens boxes, vials, bottles (not related to shipping damage) are not eligible for return. Custom made RGP contact lenses and other custom prescription products are not eligible for return.
- Eyeglasses. Prescription eyeglasses may not be eligible for return. Please contact the local club where originally purchased for more information.
- Gift Cards, Shopping Cards, and Pre-paid Cards. Gift cards, shopping cards and pre-paid cards may not be returned except due to manufacturer defects or as required by law.
- Hearing Aids. Hearing aids may not be eligible for return. Please contact the Hearing Center in the local club where originally purchased for more information.
- Prescriptions. Prescriptions may not be eligible for return. Please contact a pharmacist at the Pharmacy where originally purchased for more information.
- Tickets. Tickets are not returnable after purchase.
- Wholesale Trading Purchases (Truckloads or Export Sales). Purchases made via the Seven star traders store Wholesale Trading Program are not returnable.